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Important: Currently, we are experiencing technical issues with our call center. We do apologize for any inconvenience. The call center will be upon running within the next 24 working hours.

How to Apply

Step 1: Registration and booking an appointment

  • Please Register and create your account;
  • Log In and fill the online application form;
  • Book an appointment to submit your application at the Visa Acceptance Centre. If you want to check appointment availability please visit page Service Standard.

Comment s’enregistrer sur le site de TLScontact?

Reminder:
Prior to make your appointment, please ensure that all required supporting documents for the applied visa are prepared to prevent unnecessary change or cancellation of appointment.

Please print out your appointment confirmation letter, as you will be requested this document when you attend your appointment.

For groups of more than 5 applicants, you will have to contact our customer representatives to make an appointment after completing your online registration.

Step 2: Application submission at Visa Acceptance Centre

  • Please arrive on time to the Visa Acceptance Centre and check in at Welcome Desk by showing your passport and appointment confirmation email;
  • An extensive range of Added Value Services is available to facilitate your application. To purchase them please contact our representatives in the Visa Acceptance Centre;

  • Payment of Application Fees;

  • Once checked-in, TLScontact will:
    • Review your application’s documentation;
    • Enroll your biometric data by capturing your fingerprints and taking your photo (unless you benefit from an exemption);
    • Transfer your application to the consular authority for assessment and processing.

Reminder:
In case of any lateness, no show, you will be required to register a new account and make a new appointment.

Step 3: Visa Processing

Your application will be considered by the Swiss Consular Authority. TLScontact does not make any decisions relating to your visa applications. The processing time will vary according to the visa type, for more information please visit the page Service Standard.

The consular authority may ask for more information, additional document or attendance of an interview. If this happens, you will be contacted via email with detailed instructions.

Log In into your account on our website and check your visa application’s status at any time.

Step 4: Passport Collection

If you want to purchase Courier Delivery Service please check if this AVS is available in the Visa Acceptance Centre you are applying to. Once your passport is returned to our Visa Acceptance Centre from the consular authority and is ready for collection, we will send you an email notification or SMS.

Reminder:
For any details regarding passport delivery and alternative passport return ways, please check FAQ session.

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