Change of outsourcing partner

In 2017, the Federal Department of Foreign Affairs FDFA published a worldwide tendering procedure because the current contracts with its outsourcing partners will expire in mid-July 2018. The evaluation of the bids received has resulted in a change of outsourcing partners for all Swiss representations in Asia.

As from July 16, 2018, the Swiss embassy in Jakarta will cooperate with the company VFS Global. Further information and addresses of visa acceptance centres can be found at

Therefore starting 12th July onwards, TLScontact in Indonesia will no longer receive visa applications on the behalf of the Swiss embassy. Friday 13th July will be the last day TLScontact hand in passports back to applicants.

This representation together with the companies TLScontact and VFS Global will make every effort to ensure the smooth implementation of the changes.

Call-back solution

Dear customers,

In order to shorten the time you could spend on hold when you contact our call center, TLScontact Indonesia introduce the call-back solution. After dialing 021-29852788, you will be invited to let your phone number followed by a #. Then one of our agent will call you back shortly after to answer to your request.