Change of outsourcing partner

In 2017, the Federal Department of Foreign Affairs FDFA published a worldwide tendering procedure because the current contracts with its outsourcing partners will expire in mid-July 2018. The evaluation of the bids received has resulted in a change of outsourcing partners for all Swiss representations in Asia.

As from July 16, 2018, the Swiss embassy in Jakarta will cooperate with the company VFS Global. Further information and addresses of visa acceptance centres can be found at

Therefore starting 12th July onwards, TLScontact in Indonesia will no longer receive visa applications on the behalf of the Swiss embassy. Friday 13th July will be the last day TLScontact hand in passports back to applicants.

This representation together with the companies TLScontact and VFS Global will make every effort to ensure the smooth implementation of the changes.


For visa applicants willing to apply after the 11th July 2018, please read this important notice

Frequently Asked Questions

General Information

How to book an appointment on TLScontact website?

You can find more detail information on how to take an appointment on TLScontact website here

Do I need a Schengen visa?

Indonesian passport holders

All Indonesian nationals must have a valid visa to enter the Schengen Area, regardless of the duration of their stay and no matter what kind of travel document they have, except if they have a valid residence permit which enables them to stay in the Schengen Area.

Please note that Indonesian nationals, holding a valid diplomatic or service passport, shall not be required to obtain a visa to enter, transit or stay in the territory of the Swiss Confederation for a period not exceeding 90 days from the date of first entry within a 6 months period. The duration of a diplomatic or service passport validity shall be at least 6 months on the date of entry into Switzerland.

Nationals of other countries

Citizens of some countries are exempt from the requirement for a visa to enter the Schengen Area for a short stay or transit, for details please check: 

Where can I apply for a visa?

Visa applications for Switzerland are now received by TLScontact, except for some categories that are still received by the Embassy of Switzerland in Jakarta directly (see here).

  • If you intend to visit only one Schengen country, you must apply at the Embassy or Consulate of this country.
  • If you intend to visit several Schengen countries, you must apply for a visa at the Embassy or Consulate of the country of your longest stay or the one who is, in relation to others, the main destination due to purpose of your trip (professional reasons, in a Schengen country, outweigh its jurisdiction in relation to tourist motives, family or private visit, in another state).
  • If you intend to visit several Schengen countries but do not have a main destination (i.e. the duration of your stay is the same in different countries), you should apply for a visa at the Embassy or Consulate of the country that is your first point of entry.

How do I apply for a visa?

To apply for a visa, you should first register on our website, and then follow the instructions provided. For more details about the procedure, please click here.

When should I apply for a visa?

We highly recommend that you apply for the appointment at least 3-4 weeks before your departure date.

You are strongly advised to make an appointment well in advance, as waiting times, especially during the high seasons (from June to July and during Ramadan, as well as around Christmas/New Year) can be long.

The earliest date at which a visa application can be made is 3 months before the planned departure.

Please keep the given appointment as it might not be possible to reschedule it, due to the limited availabilities.

How can I collect my passport?

Passports can be collected from Monday to Thursday 8:30-11:30, 13:00-16:00 ; Friday 8:30-11:30, 13:30-16:00 at TLScontact. When your passport is ready to be collected, you will be notified online on your personal account page and by SMS, informing you to come to TLScontact center with your visa application checklist and the original and a copy of your identity card.

What kind of visa do I need to apply for?

You can also visit the Federal Office for Migration (OFM) website for general information

Where can I get a visa application form?

Please consult the Forms page (on the left menu or by clicking on Forms) to download the needed visa application form.

What are the required documents for a visa?

In order to prepare all the documents required to apply for a visa, you should visit the webpage of the Embassy of Switzerland in Jakarta.

Moreover, you have the opportunity to receive a personalized list of required documents, according to the purpose of your stay in Switzerland, as well as additional information by registering on TLScontact’s website.

Could the Visa Section request me to provide additional documents or information?

Yes, the Embassy of Switzerland may request you to provide additional documents or information, according to your personal situation.

What are the requirements for insurance?

Due to a regulation of the European Union (Decision 2004/17/CE of December 22nd 2003), there is a requirement to hold a travel insurance, which is a compulsory document.

The travel insurance should be valid for the Schengen area if you apply for a short stay visa.

You are required to provide a medical insurance with a minimum coverage of EUR 30,000 covering the whole period of stay in the Schengen area with an (optional) additional ‘period of grace’ of 15 days. It should cover emergency expenses, emergency hospital treatment as well as repatriation for medical reasons.

You will find the list of approved Insurance companies on the Forms page on the left-side menu.

It is not required to provide a proof of insurance for long stay visa applications. Applicants will have to get insurance once they are in Switzerland.

Can someone else apply for a visa on my behalf?

You are authorized to have your visa application submitted by a third party in case you do not need to be present in person for the biometric data capture.

Can someone else pick up my passport for me?

Yes, a representative may retrieve your passport on your behalf provided that they bring:

  • Your application checklist
  • A copy of your ID card
  • The original and a photocopy of your representative’s ID card
  • An authorization letter signed by the applicant

What is the difference between a Schengen visa and a national visa?

A Schengen visa (type C) is a visa issued by one of the member countries of the Schengen Area and is valid for a short stay, limited to 90 days within any 180 days period, only for Schengen countries.
European competence to receive and issue such visas is made by the consulate of the country of destination. In case of a trip in multiple Schengen countries, the main destination is determined by the purpose of the trip or duration of the stay. Professional reasons for a stay in a Schengen country outweigh its jurisdiction on the grounds against tourism, family or private visit in another state.

A national long stay visa (type D) is only valid for an establishment or a stay of more than 90 days in the country which issued the visa. The national visa allows, however, transit through other Schengen countries and for some (long stay Swiss citizen’s spouse, workers, students or visitors) it also allows traveling freely throughout the Schengen area.

Closing dates of the TLScontact Center

Closing dates of TLScontact Centers in year 2018.



Monday, January 1st

New year’s eve

Friday, February 16th

Chinese new year

Friday, March 30th

Good Friday

Tuesday, May 1st

International Labor Day

Thursday ,May 10th

Ascension Day of Jesus Christ

Tuesday, May 29th  

Waisak Day (Buddha’s Anniversary)

Friday, June 1st

Pancasila Day

Friday, June 15th

Idul Fitri (End of Ramadan)

Monday, June 18th


Tuesday, June 19th


Friday, August 17th

Indonesia Independence Day

Wednesday, August 22nd

Eid-al-Adha (Muslim Day of Sacrifice)

Tuesday, September 11th

Muharram (Islamic new year)

Tuesday, November 20th

Birthday of the Islamic prophet Muhammad

Monday, December 24th

Christmas Eve

Tuesday, December 25th

Christmas Day