Change of outsourcing partner

In 2017, the Federal Department of Foreign Affairs FDFA published a worldwide tendering procedure because the current contracts with its outsourcing partners will expire in mid-July 2018. The evaluation of the bids received has resulted in a change of outsourcing partners for all Swiss representations in Asia.

As from July 16, 2018, the Swiss embassy in Jakarta will cooperate with the company VFS Global. Further information and addresses of visa acceptance centres can be found at

Therefore starting 12th July onwards, TLScontact in Indonesia will no longer receive visa applications on the behalf of the Swiss embassy. Friday 13th July will be the last day TLScontact hand in passports back to applicants.

This representation together with the companies TLScontact and VFS Global will make every effort to ensure the smooth implementation of the changes.

Contact us

For visa applicants willing to apply after the 11th July 2018, please read this important notice

A lot of useful information can be found on the FAQ pages and other pages of the TLScontact website. If you cannot find the answers to your questions, you can send us a message (after logging in or registering), or contact us by phone.

The call center can be contacted by: 021-29852788 from Monday to friday, 08:00-11:30 in the morning and 13:00-16:00 in the afternoon (Friday afternoon from 13:30-16:30)

If you have already registered on TLScontact’s website, please prepare your passport number or your TLScontact reference number before calling.

A call center operator will answer calls about your visa application process in English, Indonesian or French on the following topics: