Change of outsourcing partner

In 2017, the Federal Department of Foreign Affairs FDFA published a worldwide tendering procedure because the current contracts with its outsourcing partners will expire in mid-July 2018. The evaluation of the bids received has resulted in a change of outsourcing partners for all Swiss representations in Asia.

As from July 16, 2018, the Swiss embassy in Jakarta will cooperate with the company VFS Global. Further information and addresses of visa acceptance centres can be found at

Therefore starting 12th July onwards, TLScontact in Indonesia will no longer receive visa applications on the behalf of the Swiss embassy. Friday 13th July will be the last day TLScontact hand in passports back to applicants.

This representation together with the companies TLScontact and VFS Global will make every effort to ensure the smooth implementation of the changes.


For visa applicants willing to apply after the 11th July 2018, please read this important notice



TLScontact procedure

Step 1 ~ Registration

In order to begin your visa application procedure, please first register on the TLScontact Indonesia website. All you need is an email address and a few seconds to create a TLScontact account.

Reminder : Double registrations on our system are strictly prohibited

Step 2 ~ Prepare all required documents according to your customized list

After registration and completion of our questionnaire, you will receive a personalized set of required documents. Organize your documents in the manner indicated on your list.

Step 3 ~ Make an appointment online and print your notification

Select a convenient time for you to come to the TLScontact center to submit your organized documents.
We highly recommend that you apply for the appointment at least 3-4 weeks before your departure date.

Step 4 ~ Come to the TLScontact center

Please come to the TLScontact center with your appointment notification, your visa application supporting documents and your passport. Please arrive on time. 
Address: Menara Anugrah 3rd floor, Lingkar Mega Kuningan, Jakarta (beside the Embassy of Thailand)

Personal appearance exemption conditions:

If your finger scans were collected within the last 59 months, then you won’t have to give new fingerprints for your next visa application(s) and personal appearance is not necessary. Please provide a copy of your visa sticker issued after November 13, 2013. If you are not sure or do not remember whether your fingerprints have been captured for a Schengen visa within the last 59 months, you have to appear in person.

You still have to appear in person to give your fingerprints in case the previously collected fingerprints prove to be of insufficient quality.

Personal appearance and fingerprint scan is not required for children under 12 years old.Therefore the presence of children in the center is not mandatory and not recommended.

The Swiss representation still reserves the right to ask the applicant to appear for a personal interview after checking the application.

Step 5 ~ Submit your application

An experienced TLScontact visa application representative will check all your documents and ask you a series of questions, as requested by the Embassy of Switzerland in Jakarta. You can then confirm with the representative your desire to send all your application materials to the Embassy’s Visa Section, to complete documentation later, or to withdraw your documentation.

Step 6 ~ Pay the visa fee and service fee

Both the visa and service fee is to be paid at the cashiers at the TLScontact center.

Step 7 ~ Track your application

You can track your application at any time by visiting your personal account on the TLScontact website.

Step 8 ~ Pick up your passport

When your passport is ready to be collected, you will receive an SMS notifying you that your passport is ready for pick up at the TLScontact center. Please arrive with your visa application checklists, original ID and a photocopy of your ID.
If you wish to designate a representative to come instead, please make sure that they bring the following documents.

  • Your ID copy
  • Your checklists
  • A written authorization letter from you
  • Your representative’s original ID and a copy

Embassy appointment procedure for long stay applicants

Step 1 ~ Registration

In order to begin your visa application procedure, please first register on the TLScontact Indonesia website. All you need is an email address and a few seconds to create a TLScontact account.

Step 2 ~ Preparation and appointment table preview

Once your online registration is complete, you will be able to pre-book an appointment and begin your application based on your travel purpose.

Step 3 ~ Printing out the appointment notification

Please print out your appointment confirmation sent to your email address confirming your appointment. Alternatively, please note that you can print it from your personal TLScontact page. You will be required to present this confirmation to enter the Embassy of Switzerland.

Please note that if you do not come to your appointment, all your personal information will be deleted on the same day and you will have to register again.

Step 4 ~ Going to the Embassy of Switzerland

Please arrive on time at the Embassy of Switzerland with your appointment confirmation and all the requested documents to submit your visa application. Should your documentation be incomplete, the Embassy of Switzerland will require a new appointment to be made through this website.

Embassy of Switzerland in Jakarta