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Contact Us

A lot of useful information can be found on the FAQ page and other pages of the TLScontact website. If you cannot find the answers to your questions, you can send us a message or contact us by phone.

Our call center can be contacted at +63 2 737 4040 from Monday to Friday, 08:30 AM to 16:30 PM.

Reminder: Please prepare your passport number or your TLScontact reference number before calling us.

Our call center operators will answer calls about your visa application process in Tagalog and English on the following topics:

  • Location of TLScontact
  • Check or change appointment time
  • Make appointments for groups of 5 or more people
  • Verification of passport status
  • Information about different types of visa
  • Eligibility of applicant
  • Information about visa fees

In order to help you with your query, please complete the fields below.

  • If you wish to contact us via email, please fill your email and specify in the message box how we may assist you.
  • If you prefer to be called back, please enter as well your phone number and specify it in the message box. One of our Customer Service Representatives will get in touch shortly.
Given Name(s) *
Your first name, as provided in your visa application.
Family Name *
Your last name, as provided in your visa application.
Email *
This information will be used to contact you during the process and provide confirmation
Confirm Email *
Passport number *
Passport number used to submit your visa application
Phone Number
Reason for Contact *
Please select the reason that most closely matches the reason for your inquiry, if no choice is relevant please select "Other" and give a short description of contact reason
Phone Number
You wish to be called back
You wish to be called back
Message *
Please select the reason that most closely matches the reason for your inquiry, if no choice is relevant please select "Other" and give a short description of contact reason

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