Contact Us


A lot of useful information can be found on the FAQ page and other pages of the TLScontact website. If you cannot find the answers to your questions, you can contact us by phone.

Contact TLScontact representative

If you already registered, please prepare your passport number or your TLScontact center reference number (beginning with the capital letter M) before calling us.

The call center can be contacted by:

Telephone: +7 495 9958512

Available from Monday to Friday, 09:00 to 12:30, 13:30 to 17:00, Moscow time.

Attention: Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. This can be found on your appointment booking confirmation.

Feedback and Complaints

TLScontact strives to provide an efficient and professional service to our customers.

If you wish to submit a feedback, a suggestion or a complaint about TLScontact services, you can do so by filling in the online form or filling in the feedback and complaint form in the Visa Acceptance Centre.

Please note that TLScontact does not make any decisions relating to your visa applications. In the unlikely event that you are unsatisfied with the outcome of our response or you wish to complain about the outcome of your visa application or your interactions with an officer of the consular authority, submissions should be sent directly to the consular authority.