Contact Us

A lot of useful information can be found on the FAQ pages and other pages of the TLScontact website. If you cannot find the answers to your questions, you can contact us by phone.

If you already registered, please prepare your passport number or your TLScontact center reference number (beginning with the capital letter M) before calling us.

The call center can be contacted by:

  • Telephone: +7 495 9958512
  • Available from Monday to Friday, 09:00 to 12:30, 13:30 to 17:00, Moscow time

Call center operators will answer your calls about your visa application process in English, Russia, German and French, on the following topics:

  • Location of TLScontact Center
  • Check or change appointment time
  • Verification of passport status (TLScontact has no role in the decision making process, only the Embassy of Switzerland in Russia is entitled to decide the result of the visa application)
  • Information about different types of visa eligibility of applicant
  • Information about visa fees

If you would like to send an email or have specific queries about the visa application, you can fill the form.