Terms of Service

About TLScontact

1.1 TLScontact is a legal entity duly registered under the laws in force of the Russian Federation in a form of Limited Liability Company “TLScontact (RU) (PSRN: 1137746960999, TIC: 7719858753) having its registered address: 105120, Russian Federation, Moscow, 2nd Syromyatnichesky Lane, bld.1, a duly appointed service provider of the Embassy of Switzerland in Russia for the provision of technical and administrative services on behalf of the Embassy of Switzerland in Russia.

1.2 This service has neither the Consular Authority’s competence nor responsibility to make decisions about issuing or denying visas.

1.3 The information available on this site remains the exclusive property of TLScontact.

1.4 TLScontact endeavours to provide accurate, up-to-date information. However, the information on this site is intended to serve merely as a guide and may not prove exhaustive, particularly on matters relating to current events.

1.5 The Consular Authority concerned takes no responsibility for the accuracy of non-governmental information on this site.

1.6 Only TLScontact is responsible for the information displayed on this site.

1.7 These Terms of Service are a legal agreement between TLScontact and users of this site.


Acceptance of Terms

2.1 In order to use the TLScontact service, users must agree to the Terms of Service.


Collection of personal information

3.1 Users of the TLScontact service are prompted to provide personal information upon registration. No personal information is collected without the user’s knowledge.

3.2 During the application process users agree to provide accurate information, including notably, but not exhaustively, personal details. TLScontact takes no responsibility for the correctness of the personal information provided.

3.3 Any personal information collected on this site shall be used exclusively for processing the user’s visa application.

3.4 Users have the right to modify and rectify personal data. To do so, please contact TLScontact by telephone on

Telephone: +7 495 9958512, (Available from Monday to Friday, 09:00 to 12:30, 13:30 to 17:00) or by messages.

3.5 The information provided is made available to the Consular Authority concerned.

3.6 During the procedure, personal information may be transferred via TLScontact’s international network for backup saving, and for storage on TLScontact’s backup servers abroad, so as to ensure that the visa application process is secure and avoid any loss of collected data. This type of transfer is performed using a secure protocol and encryption by Secure Sockets Layer (SSL). All saved files, including those stored on TLScontact’s backup servers abroad, are encrypted. They are destroyed after five days. No copies, in any format, are kept. The applicant’s consent thus relates expressly to the transmission of personal information.


Confidentiality and use of personal data from accounts

4.1 Users registering on this site have the sole responsibility for keeping their passwords confidential.

4.2 Users agree to take sole and full responsibility for all use of their accounts.

4.3 If any unauthorized utilization of accounts or passwords are detected, users are to inform TLScontact immediately by telephone

Telephone: +7 495 9958512, (Available from Monday to Friday, 09:00 to 12:30, 13:30 to 17:00) or by messages.


Anonymity of data

5.1 Any information obtained (physically or electronically) by TLScontact during visa application processing shall be destroyed once the procedure has been completed.

5.2 Information pertaining to applicants who failed to appear at their appointments or who failed to make an appointment after registering on the site shall be completely erased. This occurs after working hours on the date of registration or of the scheduled appointment.

5.3 Information pertaining to applicants who have submitted visa applications shall be completely destroyed after retrieval of passports.



6.1 TLScontact retains no personal information (physically or electronically) pertaining to applicants.

6.2 TLScontact does not sell, market or transmit applicants’ information to third parties.

6.3 TLScontact reserves the right to make additions or modifications to these “Terms of Service” at any time.

6.4 TLScontact undertakes to ensure the security of users’ personal and private data and to respect local laws and regulations on the protection of personal data. TLScontact enables the Consular Authority and/or European authorities to access the personal information collected for the purpose of visa applications.

6.5 Any personal data held by TLScontact are processed and stored in conformity with the European Directive 95/46/EC, files and civil liberties dating from 6 January 1978. TLScontact uses personal data for processing visa applications only and undertakes never to distribute, sell or disseminate such information to third parties.


Compliance with the principles of European Directive 95/46 and American “Safe Harbor” framework

The international principles of “Safe Harbor” are designed to prevent the disclosure of information as well as accidental loss thereof. TLScontact fully subscribes to the principles laid down in Chapter IV of Directive 95/46/CE of the European Parliament and Council, dated 24 October 1995, on the protection of individuals with regard to the processing of personal data and the free movement of such data.

7.1 Information to customers: customers are clearly informed that their personal data is being collected and notified as to how the data shall be used. Users are required to accept the TLScontact Terms of Service before creating their account.

7.2 Choice: Users may terminate their visa application at any time, in which case any personal data shall be automatically erased from the databases. Similarly, the applicant’s personal data shall be destroyed upon completion of the application process.

7.3 Security: To avoid any loss of collected information in the case of unforeseeable disasters, data are backed up on different servers on a daily basis. TLScontact’s application and data servers are set up in accordance with regulations of the utmost stringency. Moreover, all data transfers between the user and the server and the duplication of data among all the servers is fully encrypted using an algorithm of 256 bits.

7.4 Transfer recipients: no data is ever passed on to a third party except the authorized Consular Authority. Your data might be accessed outside the European Economic Area (EEA) by authorized Consular Authority or authorized TLScontact staff.

7.5 Data integrity: no needless data is collected. Furthermore, the database design, the application development method and the numerous external checks and alerts in place aim to guarantee seamless reliability of data and data integrity.

7.6 Access: Users can access their data at any time via the TLScontact web interface on the internet. By contacting the TLScontact call centre, visa applications can be modified even after they have been submitted.

7.7 Implementation: TLScontact has always taken the protection of its users’ privacy very seriously. Each staff member at TLScontact signs a Code of Conduct which lays down several very strict rules relating to the protection of user privacy.


Terms of payment and refund of payments

8.1. The payment of Visa fee, Service fee and price for Added Value Services can be done by cash and non-cash means of payment as it is determined at this Website. The amount of Visa fee, Service fee and the price for Added Value Services is indicated at the corresponding parts of this Website concerning the abovementioned fees and prices.

Payment by a bank card processed through the authorized server of the Processing Center using:

  • VISA International
  • MasterCard Worldwide
  • МИР


8.2. For the purpose of the visa application processing TLScontact receives the payments of Visa fee from the applicants and transfers to the Consular Authority the Visa fees paid and received from the applicants. All the taxes and duties provided by the laws in force of the Russian Federation are included in the amount of Service fee and/or price for Added Value Service paid by the applicant to TLScontact.

8.3. The Consular Authority sets the currency and the amount of the Visa fee, Service fee and price for Added Value Service. If the currency of the applicable Visa fee and Added Value Service is not displayed in Russian roubles, the Consular Authority sets the exchange rate which is to be applied. Information on the applicable exchange rate is available at the territorial Visa Application Centre as of the date of payment of the above-mentioned fee and/or services.

8.4. The Visa fee, Service fee and the price for Added Value Service fee can only be refunded in case the applicant actually paid the above-mentioned fee and/or services and provided the applicant has the right to seek a refund as further set forth below. The refund shall be effectuated by the means the fee and/or service has been paid by the applicant.

In case if payment for services was done by a bank card, the refund is made by transferring money to the same bank card the applicant used for payment within the timeframes stipulated in the local legislation. The time for crediting funds to an applicant’s bank account depends on the bank card issuer and regulatory defined within 30 calendar days.

8.5. The Visa fee can be refunded:

  • Only in case the applicant decides to revoke the visa application and his/her visa application has not been sent to the Consular Authority.

If the visa application has been sent to the Consular Authority, the Visa fee can be refunded only upon the decision of the Consular Authority.

8.6. The Service fee can be refunded only in the instances as follows:

  • In case the visa application processing has not been performed by TLScontact. It is understood that the visa application processing shall be deemed to be factually rendered to the full extent since the moment the visa application has been duly submitted by applicant to TLScontact and when personal data, including biometry, has been processed by TLScontact;
  • In case the  visa application processing has not been duly performed by TLScontact and it was proven by the applicant.

 8.7. The price for Added Value Service can be refunded in the instances as follows:

  • In case the Added Value Service has not been duly performed by TLScontact and it was proven by the applicant;
  • In case the Added Value Service has not been demanded by the applicant and has been paid in advance.

8.8. The fees paid can be refunded only upon the written claim signed by the applicant in instances provided herein and in instances provided by the laws in force of the Russian Federation.


The legal framework for visa application process is constituted by the Public Offer available for applicants in every visa application centre. The terms and conditions of the Public Offer are binding upon an applicant upon acceptance thereof.

For further information on these “Terms of Service”, please contact TLScontact by telephone on

Telephone: +7 495 9958512 (Available from Monday to Friday, 09:00 to 12:30, 13:30 to 17:00) or by messages