In order to help you with your query, please complete the fields below.

  • If you wish to contact us via email, please fill your email and specify in the message box how we may assist you.
  • If you prefer to be called back, please enter as well your phone number and specify it in the message box. One of our Customer Service Representatives will get in touch shortly.

Attention: Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. This can be found on your appointment booking confirmation.

Given Name(s) *
Your first name, as provided in your visa application.
Family Name *
Your surname, as provided in your visa application
Email *
This email address will be used to contact you throughout the process.
Confirm Email *
Please re-enter your e-mail address
Application Reference Number
Your TLScontact reference number is required if you have already lodged an application with us.
Passport number *
Passport number that you used to submit your visa application.
Reason for Contact *
Please select the option most relevant to your inquiry. Otherwise, please select "Other" and give a short description.
Message *
Enter your message in full. Please write your query/complaint briefly and clearly.
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